Privacy Policy
OurEsign ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our electronic signature platform at ouresign.com.
1. Information We Collect
We collect information you provide directly to us, including:
- Account information such as your name, email address, and phone number
- Documents you upload for signing
- Signature data and signing history
- Billing and payment information (processed securely through Stripe)
- Communications you send us
We also collect information automatically when you use our platform, including IP addresses, browser type, device information, and usage data.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our electronic signature services
- Send you one-time verification codes via email or SMS
- Process transactions and send related information
- Send document signing notifications and reminders
- Respond to your comments and questions
- Monitor and analyze usage patterns to improve our platform
- Comply with legal obligations
3. SMS Communications
By providing your phone number, you consent to receive SMS messages from OurEsign including one-time verification codes, document signing notifications, and security alerts. Message and data rates may apply. You can opt out at any time by replying STOP to any message or removing your phone number from your account settings.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers who assist in our operations (Twilio for SMS, Stripe for payments, Microsoft Azure for storage)
- Document recipients when you send documents for signature
- Law enforcement or government authorities when required by law
5. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure cloud storage on Microsoft Azure, and multi-factor authentication options. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your account information and documents for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at support@ouresign.com.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Data portability
8. Cookies
We use cookies and similar tracking technologies to maintain your session and improve your experience. You can control cookies through your browser settings.
9. Children's Privacy
Our platform is not directed to children under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
support@ouresign.com
ouresign.com